Smooth Ops is new, and we're honest about that. What isn't new is the operating experience behind it. Here's the work that taught us how to build systems and stand up teams, from fast-scaling companies to coaching businesses.
The through-line is the same across every one: build and scale from the ground up, open the first markets, and stand up the teams and systems that run them.
As a Store Manager in Tesla's early days, opened and ran some of the brand's first Texas locations, hiring and building the store teams and the selling model from scratch in a brand-new market for a product no one had sold before.
Built and led store teams from the ground up, with no playbook to inherit
Helped Casper turn its direct-to-consumer concept into physical retail, opening and running a roughly $6M Austin flagship, then stepping up to Market Manager over a five-location market and its team.
+20% attach rate · +30% average order value · top-5 national market
Did the same ground-up build at Rivian, at a very different moment in the market and for a very different product. As Regional Field Sales Manager for the Southern US, grew and led a team of eight managers and roughly eighty advisors; a manager of managers across a $150M-plus regional footprint.
Service-center program ramped 90 to 45 days · conversion ~4.5% to 10-12%
Built operations, strategic maps, and trained teams for multiple coaching businesses, and run a virtual agency that places and trains the operators who keep them running.
Add a specific client outcome here once you're ready to share it
Together, we managed the onboarding, client delivery, and the team behind a high-ticket coaching mastermind, which is where we saw firsthand how growth outruns the systems holding it up. It's the reason Smooth Ops exists.
The results above are from our operating careers, not from Smooth Ops client work. Client case studies from Smooth Ops engagements are on the way as we complete our first projects; we'd rather show you real ones than borrowed ones.
A free 45-minute game plan session. You'll leave with the first system to build and how it buys back your time, whether or not we work together.
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