The smooth operators behind the growth

Be the founder, not the bottleneck.

You've got the clients and the team. What you don't have is systems that work without you in every decision. We build the back-end that fixes that and train your people to run it, so the business scales without routing through you.

Book your free game plan 45 min · no pitch
Ops for a high-ticket coaching mastermind Teams scaled at Rivian & Tesla Built for 20–80-client businesses
TodayWith Smooth Ops
Renewals Onboarding Delivery Handoffs Support YOU SYSTEM YOU free
The problem

Right now, you are the system.

Every renewal, every client handoff, every "wait, how do we do this again" still runs through you. You can't take a real week off, because the business slows to your inbox. Onboarding a new coach takes months, because nothing's written down. And the growth you were chasing has flattened, not because the offer stopped working, but because you've hit the ceiling of what one person can hold together.

Every month you stay the bottleneck is capped revenue and lost weekends. It doesn't fix itself, it gets heavier as you add clients.

What we do · two pillars

We build the system, and the bench to run it.

Most firms give you one or the other. We do both: the back-end that removes you as the bottleneck, and the training that makes your team able to run it. That's the difference between a fix that holds and one that unravels the month after we leave.

01

Two operators, not one order-taker

You get two senior people who've run operations inside a high-ticket coaching program and scaled teams at Rivian and Tesla. That's judgment, not a junior hire you have to manage on top of everything else.

02

We diagnose before we build

You can't see your own bottleneck from inside the business. We find it first, then design around it, so you get the right system instead of another tool you abandon in a month.

03

Systems your team actually runs

Your client journey, milestones, tracking, and handoffs get documented and built so delivery doesn't depend on you remembering. New hires ramp in days, and the work happens whether you're in the room or not.

04

Done in 90 days, then handed off

A defined three-month project with a real finish line, not an open-ended retainer seat. We spec it for your team to build, or we build it for you. Either way, you own it at the end.

Pillar 1

Systems — the back-end

Start here · free

The Game Plan

A free 45-minute session where you leave with a clear plan: the first system to build and how it gets you out of the day-to-day.

$0
Tier 1

The Blueprint

Discovery, the strategic map, and the playbook. We spec the systems; your team builds from it.

Fixed 90-day project
Tier 2

The Build

Everything in the Blueprint, and we implement it for you, then hand it over documented.

Fixed 90-day project
Pillar 2

The Bench — team enablement & training

Ongoing

Onboarding Academy

Ramp new coaches and client-facing staff in days, not months, straight from the systems we build.

Ongoing

Delivery Training

Consistent coach and client-facing quality, so every client gets the same experience.

Ongoing

Management Development

Train your leads to run the team, so you're running people who run people.

Why trust us

Operators first. Consultants second.

17+ yrs
operating and scaling teams in the field
Two
senior operators, not one junior hire
90 days
to a system your team can run
JT

Jenna Thomasson

Structure, strategy, teams, operations. Founder of Unbound Mama.

LL

Lesley-Anne Lastimoso

Enablement, training, client journey & delivery systems. Ex-Rivian & Tesla.

Questions

Straight answers.

Can't AI do this now?+

Use it, for execution. But AI builds fast whatever you point it at, and the whole problem is you can't see what to point it at from inside your own business. The diagnosis is the job. We find what's actually broken, then AI becomes your best tool instead of another rabbit hole.

Why you instead of a cheaper VA or agency?+

A cheaper hire needs managing, which puts you back in the weeds directing them. That moves the bottleneck onto your plate, it doesn't remove it. We come in senior enough that you hand it off and it's handled, and cheap systems tend to get rebuilt in six months anyway, so you pay twice.

I'm slammed. How much of my time does this take?+

Less than staying stuck does. The heavy lifting is ours, and the process runs on a few focused conversations, not standing meetings that eat your week. The point is to give you time back, so we don't run it in a way that takes more.

Get a clear plan to get out of the weeds.

A free 45-minute game plan session. You'll leave with the first system to build and how it buys back your time, whether or not we work together.

Book your free game plan